Welcome

Currency: SGD

Contact
Follow Us

Shipping Info

Monogram Shipping Information

pickup

Monogram does not offer self-collections for purchases made via www.monogramtea.com. All Singapore orders would be delivered via door to door courier delivery unless otherwise stated.

tracking your order

Once order has been processed, an automated email will be sent, notifying you of the order details of your parcel, delivery status will be sent upon dispatch of the parcel which you may trace using the tracking code provided.

Please note that for international deliveries, there are certain restrictions on tracking information details. You face with a lack of detailed tracking information, knowing only general information such as parcel arrival at designated country. Should you require further details regarding the status of your parcel, please contact your local postal company using the tracking code provided.

missed delivery

For Singapore:

Missed a delivery attempt from us? Don't worry, we'll make a maximum of 3 delivery attempts to deliver your tea order! If we fail to reach you at your specified shipping address, our delivery provider will leave you a message or give you a call. A re-delivery will be attempted on the next consecutive working day.

For International:

Reattempts do not apply to SingPost Registered Airmail & SingPost Local Registered Mail Deliveries. Failed deliveries from Postal Registered Airmail will be returned to your local postal service. Please contact your local postal office for more details.

Please note that each destination countries’ postal process varies. Do check with your local post office for more details.

change delivery address in order

Made a mistake with your shipping address? Please contact our customer service at +65 6779 2948 (10.00 am – 5pm GMT+8) or contact us here. Within 24 hours upon ordering. If parcel has not been processed or dispatched, we are more than glad to edit the delivery address for you.

Shipping rates within singapore

Country Amount Shipping rates Order processing Estimated delivery time
Singapore

$60 and above

Below $60

Free shipping

Flat rate $6

From 3 - 5
working days

From 3 – 4
working days

Express Shipping: Top-up a flat rate of S$10 for any amount spent.

*Please note that once your order has been dispatched to the delivery service provider, Monogram will not be held responsible for any lost packages, unless we have on our part, made a mistake, such as writing an inaccurate address or fulfilling the wrong order.

*Monogram may change the shipping rates at any time and we advise all customers to check our Shipping Information to review any changes made from time to time.

international shipping rates and processing time

SingPost Regular Air Mail with registered postage.

Country Weight Standard Shipping Order Processing Estimated Delivery time

Malaysia

0.4kg or less
0.41kg – 0.8kg
0.81kg – 1.2kg
1.21kg – 1.6kg
1.61kg – 2.0kg
2.1kg and Above

$ 7.50
$ 10.50
$ 15.50
$ 20.50
$ 25.50
$ 30.50

From 3 — 5 working days

From 8 - 24 working days

South East & East Asia including Japan

0.4kg or less
0.41kg – 0.8kg
0.81kg – 1.2kg
1.21kg – 1.6kg
1.61kg – 2.0kg
2.1kg and Above

$ 11.00
$ 19.00
$ 30.00
$ 39.00
$ 56.00
$ 79.00

From 3 - 5 working days

From 8 - 24 working days

All Other Countries

0.4kg or less
0.41kg – 0.8kg
0.81kg – 1.2kg
1.21kg – 1.6kg
1.61kg – 2.0kg
2.1kg and Above

$ 13.00
$ 25.00
$ 37.00
$ 49.00
$ 66.00
$ 105.00

From 3 - 5 working days

From 8 - 24 working days

express shipping is available upon request

For countries where Singapore Post Limited does not have a direct flight connection and requires mails or packages to be circulated via another flight route, the transit time is expected to be longer.

Note: Monogram will not be liable for additional delivery time, tariffs or taxes due at respective countries' customs.

Special Delivery Zones

Monogram aims to deliver to as many places as possible as we believe everyone deserves a cup of great tasting teas. The following areas in Singapore can only be delivered via SingPost Local Registered Mail.

  • Jurong Island
  • Tuas Link
  • Changi Cargo
  • Country Clubs
  • Army Camps
  • Seletar Aerospace
  • Off-shore Islands such as Pulau Ubin
  • Turf Club Avenue
  • Sentosa
  • Singapore Prison Quarters
  • Airbase sites
  • SATS Inflight Catering Centre 1
  • ST Kinetics
  • Shipyards
  • Hospitals 
  • Powergrid
  • Airport Boulevard, and all airport areas including areas within Changi Airport and Seletar Airport